Care Team Representative (Hybrid) — Launch Your Career

Sedgwick Claims Management Services Ltd; Orlando (FL); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Sedgwick is hosting a Hiring Event in Orlando for Full-Time Care Team Representatives. The role involves delivering excellent service for multiple lines of business, expediting claims, and logging detailed notes.

A hybrid work environment supports collaboration while allowing flexibility. Qualifications include a high school diploma or GED and at least one year of customer service experience; inbound call center experience is a plus.

Qualifications

• Education: High school diploma or GED.
• Experience: 1 year of customer service or equivalent.
• Inbound call center experience preferred.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts.
• Follows specifications to assist with questions and problems related to claims application and servicing processes.
• Performs claim intake and full-service customer support within regulatory requirements.
• Educates customers about documentation required to file/process a claim and about time frames, payments, and status.
• Documents call details accurately in the system.
• Directs calls to appropriate contacts or escalates as needed.

Skills

Customer service

Phone etiquette

Active listening

Multitasking

Team player

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hosting a Hiring Event in Orlando for Full-Time Care Team Representatives. The role involves delivering excellent service for multiple lines of business, expediting claims, and logging detailed notes.

A hybrid work environment supports collaboration while allowing flexibility. Qualifications include a high school diploma or GED and at least one year of customer service experience; inbound call center experience is a plus.