Orlando Care Team Rep — Hybrid Work & Launch Your Career

Sedgwick; Orlando (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Inbound call center experience helpful.
• Excellent communication and problem-solving skills.
• Ability to use multiple systems simultaneously and document clearly.

Responsibilities

• Acts as primary liaison with callers from multiple client accounts in a shared services environment.
• Assists with questions and solves problems related to the claims application and servicing processes.
• Performs claim intake and full-service customer support.
• Informs customers about documentation, time frames, payment information, and claim status.
• Educates claimants on client requirements and benefits plans; documents call details.

Skills

Excellent verbal and written

PC literate

Typing skills

Strong organizational skills

Interpersonal skills

Team player / independent

Multitask in fast-paced env

Education

High school diploma or GED

Tools

Microsoft Office

Windows OS

Job description