Care Team Associate — Afternoon & Evening Hybrid

Sedgwick; Memphis (TN); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Stable in-office and virtual work

Comprehensive training program

Mentor and manager support

Career development opportunities

Inclusive benefits package

Job summary

Sedgwick is hiring an Entry-level Care Team Representative for afternoon and evening shifts in a hybrid work model. The role centers on empathetic claims service, guiding customers through processes and documenting call details meticulously nationwide.

Ideal candidates have a high school diploma, 1 year of customer service, and strong communication, organizational, and multitasking abilities in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills are required.
• Proficiency with Microsoft Office and Windows is expected.
• Typing ability meeting minimum requirements is essential.
• Strong organizational and interpersonal skills are important.
• Candidates must be able to multi-task in a fast-paced environment.

Responsibilities

• Serve as primary liaison with callers for multiple client accounts.
• Assist with questions and resolve problems in claims servicing.
• Handle claim intake and provide full-service customer support.
• Educate customers on required documentation and timelines.
• Document call details accurately in the system.
• Escalate to appropriate contacts as needed.
• Adhere to scheduled work hours.

Skills

Excellent verbal and written comms

PC literacy (MS Office, Windows)

Typing skills

Strong organizational skills

Interpersonal skills

Multi-task in fast-paced env

Multi-channel support

Teamwork and/or independent work

Performance competency awareness

Attendance commitment

Education

High school diploma or GED

Job description

Sedgwick is hiring an Entry-level Care Team Representative for afternoon and evening shifts in a hybrid work model. The role centers on empathetic claims service, guiding customers through processes and documenting call details meticulously nationwide.

Ideal candidates have a high school diploma, 1 year of customer service, and strong communication, organizational, and multitasking abilities in a fast-paced environment.