Care Team Operations & Case Coordinator

Socket.dev; Worcester (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Assumption University in Worcester, MA seeks an Operations Manager and CARE Case Coordinator to provide administrative coordination for the CARE Team, manage case workflows in Maxient, and ensure timely, confidential documentation and follow-up.

You will support intake coordination, scheduling, and reporting across Counseling Services, Residential Life, and Community Standards, helping students access campus and community resources while maintaining organized records and collaborative teamwork.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two to three years of progressively responsible administrative or office management experience.
• Demonstrated organizational, project management, and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Demonstrated ability to exercise sound judgment and maintain confidentiality.

Responsibilities

• Provide administrative support for the CARE Team by managing student cases within the Maxient case management system.
• Create, maintain, update, and close student cases; enter case information, upload supporting documentation, and maintain accurate, confidential electronic case records.
• Monitor case activity, deadlines, and follow-up tasks; assist with student outreach and case coordination as directed.
• Coordinate CARE Team meeting logistics, including agendas, case assignments, meeting materials, documentation, and follow-up actions.
• Maintain Maxient report forms, workflows, categories, tags, and data fields; generate reports and statistical data to support assessment, compliance, trend analysis, and annual reporting.
• Assess and triage CARE reports and create intervention and follow up plans to address student concerns.
• The CARE Case Coordinator will build strong relationships with students, supporting them through challenges, connecting them to appropriate campus and community resources, and promoting growth in self-advocacy.

Skills

Administrative experience

Project management

Customer service

Written & verbal communication

Multitasking

Confidentiality

Education

Bachelor's degree or equivalent

Tools

Maxient

Medicat

Job description

Assumption University in Worcester, MA seeks an Operations Manager and CARE Case Coordinator to provide administrative coordination for the CARE Team, manage case workflows in Maxient, and ensure timely, confidential documentation and follow-up.

You will support intake coordination, scheduling, and reporting across Counseling Services, Residential Life, and Community Standards, helping students access campus and community resources while maintaining organized records and collaborative teamwork.