Care Team Operations Associate — In-Person Community Health

Cityblock Health; Massachusetts; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Health in Worcester, MA is seeking an Associate, Care Team Operations to support administrative tasks and follow up for connecting members to needed services under the direction of Community Health Partners and Nurse Care Managers. This is an in-person role located in Worcester, MA.

The position involves coordinating services, initiating referrals, communicating with insurance and providers, and supporting care teams with documentation and reporting to improve member outcomes.

Qualifications

• 1+ year of experience in an administrative role, managing scheduling and coordination tasks (appointments, follow-ups, or care plans).
• Experience in maintaining accurate records and documentation.

Responsibilities

• Coordinates home health, insurance, vendors, and other social assistance services for members.
• Initiates and manages referrals based on member needs, ensuring effective communication throughout the process.
• Connects with insurance, other providers, and organizations to request and deliver appropriate medical services and records for members.
• Uses analytical platforms to generate and communicate weekly reporting and planning to support clinical care.
• Uses member benefits platforms to determine eligibility and organize Medicaid support and enrollment as needed.
• Communicates with members and external agencies regarding referrals made on their behalf.
• Supports team meetings with note-taking and follow-ups on all commitments.

Skills

Administrative experience

Scheduling & coordination

Job description

Cityblock Health in Worcester, MA is seeking an Associate, Care Team Operations to support administrative tasks and follow up for connecting members to needed services under the direction of Community Health Partners and Nurse Care Managers. This is an in-person role located in Worcester, MA.

The position involves coordinating services, initiating referrals, communicating with insurance and providers, and supporting care teams with documentation and reporting to improve member outcomes.