Administrative Coordinator, Student Wellbeing & Support

Tufts University; Medford (MA); On-site; USD 58,000 - 80,000; Full time

Job summary

Tufts University is seeking an Administrative Coordinator within Student Support to maintain the department’s operational backbone. The role handles case creation, documentation, inbox triage, and collaboration with directors to improve processes.

Ideal candidates bring 3+ years of experience, strong organizational and communication skills, and comfort with case management systems and FERPA compliance. This is a full-time, on-site position based in Medford, MA.

Qualifications

• High school or GED required; college degree may substitute for some experience.
• Minimum 3+ years of related administrative experience in a fast-paced environment.
• Excellent organizational skills and ability to triage multiple time-sensitive priorities.
• Strong written and oral communication skills with professional judgment.

Responsibilities

• Create and manage cases in the department's case management system with accuracy and timeliness.
• Organize documentation, emails, and records; route to appropriate team members.
• Monitor shared inbox, triage messages, and escalate as needed.
• Respond to low-level inquiries and direct complex issues to case managers.
• Maintain privacy and discretion in handling sensitive student information per FERPA.

Skills

Organization

Written & verbal communication

Microsoft Office

Privacy & FERPA awareness

Problem-solving

Education

High School / GED

College degree may substitute

Related experience 3+ years

Tools

Microsoft Office Suite

Case management software

Job description

Tufts University is seeking an Administrative Coordinator within Student Support to maintain the department’s operational backbone. The role handles case creation, documentation, inbox triage, and collaboration with directors to improve processes.

Ideal candidates bring 3+ years of experience, strong organizational and communication skills, and comfort with case management systems and FERPA compliance. This is a full-time, on-site position based in Medford, MA.