Claims Care Team Specialist

Sedgwick; Arizona; Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Stable, consistent work environment

Comprehensive training program

Dedicated mentor and manager

Career development and promotions

Diverse benefits package

Job summary

Sedgwick is hiring a Care Team Representative to provide empathetic service to callers about claims across multiple lines of business. You will expedite claims, document details, and resolve issues in one call where possible.

Role involves educating customers on documentation, time frames, and status, with opportunities for growth and promotion within a supportive, hybrid work environment.

Qualifications

• High school diploma or GED required.
• 1 year customer service experience or equivalent; inbound call center preferred.

Responsibilities

• Act as primary liaison with callers from multiple client accounts.
• Assist with questions and problems related to claims applications and servicing processes.
• Perform claim intake and full-service customer support.
• Inform customers about documentation, time frames, and claim status.
• Document details of calls concisely and professionally.
• Route calls to appropriate contacts or escalate as needed.
• Attendance during scheduled hours is required.

Skills

Excellent communication

PC literate

Typing

Organizational skills

Interpersonal skills

Multi-task in fast-paced environment

Support multiple clients

Team or independent work

Attendance

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sedgwick is hiring a Care Team Representative to provide empathetic service to callers about claims across multiple lines of business. You will expedite claims, document details, and resolve issues in one call where possible.

Role involves educating customers on documentation, time frames, and status, with opportunities for growth and promotion within a supportive, hybrid work environment.