Care Scheduling Pro: Client Coverage & Support

Synergy HomeCare; Santa Monica (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Mental Health Support

Medical/Dental/Vision benefits

401k

Career Growth + Skill Development

Referral Bonuses

Job summary

Synergy HomeCare of Santa Monica is hiring a Scheduling Coordinator to manage caregiver schedules and ensure continuous client coverage in our Santa Monica office. You will be the main point of contact for caregivers and families, delivering compassionate support and coordinating shift coverage.

The role emphasizes strong communication, organization, and the ability to match caregivers to clients based on availability and preferences.

Qualifications

• High School Diploma or GED required.
• Reliable transportation to Santa Monica office.
• Valid driver’s license and auto insurance.
• TB testing (2-step) or ability to obtain.
• First Aid and CPR certification or ability to obtain.
• 1–2 years in customer service, administrative, or people-facing role preferred.
• Proficiency with technology and scheduling software.
• Criminal background check (national and state) required.
• Professional and personal reference checks.
• Complete SYNERGY HomeCare orientation and online training.
• Excellent verbal and written communication skills.
• Strong organizational skills; ability to multitask.
• Bilingual English/Spanish is a plus.

Responsibilities

• Serve as the primary point of contact for caregiver inquiries via text, phone or email.
• Schedule and manage caregiver shifts to ensure client care coverage.
• Match caregivers with clients based on skills, availability, personality and client preferences.
• Confirm caregiver schedules and availability weekly, maintaining real-time coverage.
• Maintain weekly communication with all caregivers to keep them informed and supported.
• Use AxisCare/Quo scheduling software for efficient scheduling and documentation.
• Proactively resolve scheduling conflicts and last-minute changes with urgency and calm.
• Build lasting relationships with the caregiver population as a trusted resource.
• Support the VP of Care Management with onboarding communications and orientation scheduling.
• Act as a backup caregiver to ensure continuity of care when needed.
• Report directly to the Vice President of Care Management.

Skills

Customer service

Administrative

People-facing

Communication

Organization

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

AxisCare

Quo

Job description

Synergy HomeCare of Santa Monica is hiring a Scheduling Coordinator to manage caregiver schedules and ensure continuous client coverage in our Santa Monica office. You will be the main point of contact for caregivers and families, delivering compassionate support and coordinating shift coverage.

The role emphasizes strong communication, organization, and the ability to match caregivers to clients based on availability and preferences.