Scheduling Coordinator - Remote & Caregiver Support

Companions and Homemakers; Alaska; Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

401k

Medical, Vision & Dental Insurance

PTO, Sick Time, Floating Holidays

Job summary

Companions and Homemakers is seeking a Scheduling Coordinator to be the primary contact for clients and caregivers in your region. You will arrange timely caregiver staffing to meet client needs and supervise caregivers to ensure quality care and adherence to the company mission.

You will manage referrals, coordinate schedules to promote consistency, control costs, and document interactions in the EMR. The role requires strong communication, multitasking, and the ability to work in a fast-paced

Qualifications

• Minimum of 1 year in the homecare or healthcare industry preferred.
• Minimum of 1 year handling scheduling for clients preferred.
• Strong written and oral communications.
• Ability to work with a wide range of personalities in a diverse environment.
• Strong computer skills, including EMR, email, and spreadsheet data.
• Strong coaching and interpersonal skills, with the ability to build trust and establish and maintain effective working relationships.
• Ability to handle confidential documents and sensitive information professionally.
• Ability to work effectively in a fast-paced work setting using technology-based programs and platforms.
• Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts or misunderstandings.
• Ability to handle multiple projects, changing priorities and frequent heavy workloads.

Responsibilities

• Prioritize assignment of open client schedules and complete work assigned by supervisor timely.
• Directly manage and oversee coordination of new client referrals to ensure timely staffing.
• Ensure caregiver schedules are coordinated to promote consistency and control costs.
• Receive, investigate, and resolve client complaints related to scheduling and care needs.
• Ensure all caregivers receive progressive disciplinary action as necessary with supervisor direction.
• Act as an advocate for caregivers on payroll or client concerns.
• Document interactions and changes with clients and caregivers in the EMR.
• Coordinate with state care managers to update on changes in client care needs.
• Communicate recruiting needs to operational leaders and participate in recruitment and orientation activities.
• Collect service agreements and non-medical forms from clients as assigned.
• Handle all phone interactions with internal and external callers.
• Demonstrate judgment, planning, and commitment to the mission with professionalism.
• Other duties as business needs change.

Skills

Scheduling coordination

Communication skills

Teamwork

Multitasking

Spanish bilingual

Tools

EMR system

Job description

Companions and Homemakers is seeking a Scheduling Coordinator to be the primary contact for clients and caregivers in your region. You will arrange timely caregiver staffing to meet client needs and supervise caregivers to ensure quality care and adherence to the company mission.

You will manage referrals, coordinate schedules to promote consistency, control costs, and document interactions in the EMR. The role requires strong communication, multitasking, and the ability to work in a fast-paced