Scheduling Coordinator

Appalachian Agency For Senior Citizens Inc; Bristol (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Appalachian Agency For Senior Citizens Inc is seeking a scheduling coordinator to engage clients, Personal Care Aides and Homemakers, coordinating services per a Plan of Care while maintaining client and agency confidentiality.

The role requires two years of administrative scheduling experience, advanced computing skills, and excellent interpersonal communication to manage multiple tasks and resolve conflicts efficiently.

Qualifications

• Previous administrative experience preferred, minimum two years in scheduling or related field.
• Advanced knowledge of computers recommended; strong interpersonal communication.
• Ability to multitask and handle conflict resolution with customers.

Responsibilities

• Schedule and coordinate Personal Care and Homemaker services with notification and documentation.
• Collaborate with Supervisor/Home Care Coordinator and IDT members to maintain relationships.
• Attend PACE morning meetings, IDT, or trainings; review meeting minutes.
• Demonstrate professional verbal and written communication.
• Demonstrate decision making and problem solving skills.
• Report significant changes, abnormal observations, and incidents to appropriate sources.
• Maintain confidentiality in all client and Agency operations.
• Maintain database system of patients, aides, and schedules; manage Plan of Care details.
• Comply with HIPAA requirements and confidentiality; perform other duties as assigned.

Skills

Tech proficiency

Interpersonal skills

Analytical skills

Scheduling concepts

Geographic knowledge

Independent work

Job description

will be considered. Previous administrative experience preferred, minimum two (2) years’ experience in the area of scheduling, transportation, human services, disabilities, or other related field is required; advanced knowledge of computers is recommended; must have demonstrated excellent interpersonal communication skills. Ability to multitask and balance significant phone contact. Must possess excellent customer service skills and have what it takes to handle conflict resolution.

SUMMARY

Engages and interacts with clients, Personal Care Aides, and Homemakers to coordinate and schedule appropriate services, according to a Plan of Care and regulations. Maintain database system of clients, Personal Care Aides, and Homemakers.

DUTIES AND RESPONSIBILITIES

• Schedule and coordinate Personal Care and Homemaker services with appropriate notification and documentation.
• Collaborate with Supervisor/Home Care Coordinator, and other IDT members to maintain a good working relationship.
• Attend PACE morning meetings, IDT, or other trainings as assigned by Supervisor/Home Care Coordinator. Must always review PACE morning meeting minutes.
• Demonstrate professional verbal and written communication.
• Demonstrate decision making and problem-solving skills.
• Recognize and report significant changes, abnormal observations, and incidents to Supervisor/Home Care Coordinator, PACE, or another appropriate source, such as emergency support.
• Maintain the highest degree of confidentiality in all aspects of client relations and Agency operations.
• Maintain database system of patients Personal Care Aides and Homemakers containing schedules, aide records, Plan of Care, telephone numbers and directions, etc.
• Comply with HIPAA requirements and will maintain strict confidentiality with regards to clients and Agency operations.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Advanced abilities to use hardware, software, and related technology to perform tasks.
• Excellent interpersonal communication skills.
• Excellent analytical and problem-solving skills.
• Understanding of scheduling and resource allocation concepts.
• Knowledge of geographical area served by AASC.
• Ability to work independently with minimal supervision.