Care Scheduling & Coordination Specialist

Appalachian Agency For Senior Citizens Inc; Bristol (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Appalachian Agency For Senior Citizens Inc is seeking a scheduling coordinator to engage clients, Personal Care Aides and Homemakers, coordinating services per a Plan of Care while maintaining client and agency confidentiality.

The role requires two years of administrative scheduling experience, advanced computing skills, and excellent interpersonal communication to manage multiple tasks and resolve conflicts efficiently.

Qualifications

• Previous administrative experience preferred, minimum two years in scheduling or related field.
• Advanced knowledge of computers recommended; strong interpersonal communication.
• Ability to multitask and handle conflict resolution with customers.

Responsibilities

• Schedule and coordinate Personal Care and Homemaker services with notification and documentation.
• Collaborate with Supervisor/Home Care Coordinator and IDT members to maintain relationships.
• Attend PACE morning meetings, IDT, or trainings; review meeting minutes.
• Demonstrate professional verbal and written communication.
• Demonstrate decision making and problem solving skills.
• Report significant changes, abnormal observations, and incidents to appropriate sources.
• Maintain confidentiality in all client and Agency operations.
• Maintain database system of patients, aides, and schedules; manage Plan of Care details.
• Comply with HIPAA requirements and confidentiality; perform other duties as assigned.

Skills

Tech proficiency

Interpersonal skills

Analytical skills

Scheduling concepts

Geographic knowledge

Independent work

Job description

Appalachian Agency For Senior Citizens Inc is seeking a scheduling coordinator to engage clients, Personal Care Aides and Homemakers, coordinating services per a Plan of Care while maintaining client and agency confidentiality.

The role requires two years of administrative scheduling experience, advanced computing skills, and excellent interpersonal communication to manage multiple tasks and resolve conflicts efficiently.