Scheduling Coordinator

Socket.dev; Bristol (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Socket.dev is seeking a Scheduler in Bristol, VA to coordinate Personal Care and Homemaker services according to a Plan of Care, while maintaining proper documentation and compliance with regulations.

The role requires a high school diploma or GED (or equivalent), at least two years of scheduling experience, and solid computer skills. Confidentiality and HIPAA adherence are essential for success in this position.

Qualifications

• Must have at least two years experience in scheduling or related field.
• Strong computer skills and HIPAA awareness.
• Ability to maintain confidentiality.
• Experience in healthcare or human services preferred.

Responsibilities

• Schedule and coordinate Personal Care and Homemaker services with notification and documentation.
• Collaborate with Supervisor/Home Care Coordinator and IDT members to maintain a good working relationship.
• Attend PACE morning meetings, IDT, or trainings; review meeting minutes.
• Demonstrate professional verbal and written communication.
• Demonstrate excellent computer skills.
• Demonstrate decision making and problem-solving skills.
• Report significant changes, observations, and incidents to appropriate sources.
• Maintain the highest degree of confidentiality in client relations and agency operations.
• Maintain database system of patients, Personal Care Aides and Homemakers.
• Comply with HIPAA requirements and confidentiality.
• Perform other duties as assigned.

Skills

Advanced computer skills

Interpersonal communication

Analytical and problem-solving

Scheduling and resource allocation

Geographical knowledge of service area

Independent work capability

Education

High School diploma/GED or equivalent

Associate degree

Job description

SCHEDULER

GRADE: 5 Non-exempt REPORTS TO: PCA Supervisor/Home Care Coordinator

POSITION REQUIREMENTS: High School diploma, GED or equivalent, Associate degree

will be considered. Previous administrative experience preferred, minimum two (2) year’s experience in the area of scheduling, transportation, human services, disabilities, or other related field is required; advanced knowledge of computers is recommended; must have demonstrated excellent interpersonal communication skills.

SUMMARY: Engages and interacts with clients, Personal Care Aides, and Homemakers to coordinate and schedule appropriate services, according to a Plan of Care and regulations. Maintain database system of clients, Personal Care Aides, and Homemakers.

DUTIES AND RESPONSIBILITIES:

1. Schedule and coordinate Personal Care and Homemaker services with appropriate notification and documentation.

2. Collaborate with Supervisor/Home Care Coordinator, and other IDT members to maintain a good working relationship.

3. Attend PACE morning meetings, IDT, or other trainings as assigned by Supervisor/Home Care Coordinator. Must always review PACE morning meeting minutes.

4.Demonstrate professional verbal and written communication.

5. Demonstrate excellent computer skills.

6. Demonstrate decision making and problem-solving skills.

7. Recognize and report significant changes, abnormal observations, and incidents to Supervisor/Home Care Coordinator, PACE, or another appropriate source, such as emergency support.

8.Maintain the highest degree of confidentiality in all aspects of client relations

and Agency operations.

9. Maintain database system of patients Personal Care Aides and Homemakers containing schedules, aide records, Plan of Care, telephone numbers and directions, etc.

10.Comply with HIPAA requirements and will maintain strict

confidentiality with regards to clients and Agency operations.

11. Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Advanced abilities to use hardware, software, and related technology to perform tasks.
2. Excellent interpersonal communication skills.
3. Excellent analytical and problem-solving skills.
4. Understanding of scheduling and resource allocation concepts.
5. Knowledge of geographical area served by AASC.
6. Ability to work independently with minimal supervision.