Care Operations & Quality Assurance Coordinator

Interim HealthCare of Las Cruces, NM; Las Cruces (NM); On-site; USD 45,847,000 - 51,577,000; Full time

Benefits offered by this job

Competitive hourly wage $16–$18

Onboarding and training

Professional growth opportunities

Job summary

Interim HealthCare of Las Cruces, NM is seeking a Scheduling & Quality Assurance Coordinator to serve as the operational hub of our office — managing caregiver and client scheduling, staffing the front desk, and supporting quality assurance through file audits and onboarding. This hands-on role blends scheduling, compliance, and client-facing work across the same day.

The ideal candidate understands home health operations, can coordinate with HR and admin, and maintains audit-ready files and EVV

Qualifications

• Experience in a home health/home care setting preferred.
• Experience with AxisCare scheduling/EVV software preferred.
• Experience with AuthentiCare NM Medicaid EVV preferred.
• Strong organizational skills and the ability to manage multiple priorities in a single shift.
• Clear, professional phone and in-person communication.
• Attention to detail and compliance with documentation.
• Proficiency with basic office software (email, scheduling platforms).
• Bilingual English/Spanish is a plus for the Las Cruces/El Paso area.

Responsibilities

• Build, adjust, and maintain caregiver schedules to ensure full shift coverage for all active clients.
• Serve as point of contact for calls, greet visitors, route inquiries to the right team.
• Audit caregiver and client files for completeness and compliance; review EVV records.
• Assist with onboarding and coordinating new caregiver paperwork and orientation.

Skills

Organizational skills

Clear communication

Attention to detail

Office software proficiency

Bilingual English/Spanish

Tools

AxisCare

AuthentiCare

Job description

Interim HealthCare of Las Cruces, NM is seeking a Scheduling & Quality Assurance Coordinator to serve as the operational hub of our office — managing caregiver and client scheduling, staffing the front desk, and supporting quality assurance through file audits and onboarding. This hands-on role blends scheduling, compliance, and client-facing work across the same day.

The ideal candidate understands home health operations, can coordinate with HR and admin, and maintains audit-ready files and EVV