Scheduling & Quality Assurance Coordinator

Interim HealthCare Inc.; Las Cruces, Northern (NM, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Professional growth opportunities

Comprehensive onboarding and training

Job summary

Interim HealthCare of Las Cruces, NM is seeking a Scheduling & Quality Assurance Coordinator to serve as the operational hub of our office—managing caregiver and client scheduling, staffing the front desk, and supporting quality assurance through file audits and onboarding. This hands-on role blends scheduling, compliance, and client-facing work in a fast-paced home health setting.

Qualifications include prior home health experience, familiarity with AxisCare scheduling and EVV, and strong

Qualifications

• Experience in home health or home care operations.
• Familiarity with AxisCare scheduling and EVV software.
• Experience with AuthentiCare NM Medicaid EVV aggregator preferred.
• Strong organizational skills and ability to manage multiple priorities.
• Clear, professional communication on calls and in person.

Responsibilities

• Build, adjust, and maintain caregiver schedules for full shift coverage.
• Manage last-minute call-offs, swaps, and emergency coverage.
• Match caregivers to clients based on skills and availability.
• Audit caregiver and client files for completeness and compliance.
• Assist with onboarding paperwork, orientation scheduling, and file setup.

Skills

Scheduling

AxisCare

EVV

Onboarding

Quality assurance

Phone/office coordination

Bilingual English/Spanish

Tools

AuthentiCare

Job description

Interim HealthCare of Las Cruces, NM is seeking a Scheduling & Quality Assurance Coordinator to serve as the operational hub of our office — managing caregiver and client scheduling, staffing the front desk, and supporting quality assurance through file audits and onboarding. This is a hands‑on, detail‑driven role suited to someone who already understands home health/home care operations and can move fluidly between scheduling, compliance, and client‑facing work in the same day.

Responsibilities

• Scheduling
  • Build, adjust, and maintain caregiver schedules to ensure full shift coverage for all active clients.
  • Manage last‑minute call‑offs, shift swaps, and emergency coverage.
  • Match caregivers to clients based on skill set, availability, and client preference.
  • Maintain accurate scheduling records in AxisCare.
• Client & Caregiver Support
  • Serve as point of contact for incoming calls, greeting callers and visitors professionally.
  • Route calls and inquiries to the appropriate team member.
  • Support client and caregiver questions related to scheduling, visits, and general office needs.
  • Assist with day‑to‑day administrative and office coordination tasks.
• Quality Assurance
  • Audit caregiver and client files for completeness, accuracy, and compliance with state and agency requirements.
  • Review visit documentation and EVV (Electronic Visit Verification) records for accuracy and timely submission through AuthentiCare.
  • Flag documentation gaps, missed visits, or compliance issues to leadership.
  • Support internal audit preparation and survey/inspection readiness.
• Onboarding Support
  • Assist with new caregiver onboarding — paperwork, orientation scheduling, and file setup.
  • Help ensure new hire files are complete and audit‑ready before a caregiver's first shift.
  • Coordinate with HR/admin staff on onboarding timelines and documentation.

Requirements

• Prior experience working in a home health or home care agency setting — highly preferred.
• Experience with AxisCare scheduling/EVV software — highly preferred.
• Experience with AuthentiCare (NM Medicaid EVV aggregator) — highly preferred.
• Strong organizational skills and comfort managing multiple priorities (phones, scheduling changes, and file review) in the same shift.
• Clear, professional phone and in‑person communication.
• Attention to detail, particularly around documentation and compliance.
• Comfortable with basic office software (email, scheduling platforms, document review).
• Preferred Qualifications:
  • Familiarity with New Mexico Medicaid home care compliance requirements.
  • Prior experience in a quality assurance, auditing, or compliance‑adjacent role.
  • Bilingual (English/Spanish) a plus given the Las Cruces/El Paso service area.

Benefits

• Competitive hourly wage of $16.00 - $18.00, paid bi‑weekly.
• Opportunities for professional growth and development.
• Supportive work environment focused on quality care and employee satisfaction.
• Comprehensive onboarding and training.

About the Company

Interim HealthCare of Las Cruces, NM is dedicated to providing compassionate, high‑quality home healthcare services to our community. Our team is committed to improving the lives of our clients through personalized care, professionalism, and a strong focus on service excellence. Join us and be part of a company that values integrity, teamwork, and the well‑being of both our clients and employees.