Care Navigator: Patient Scheduling & Referrals

Providence Health Plan Group; Seattle, Northern (WA, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Providence Health Plan Group seeks a front desk and patient access associate to manage referrals, registrations, scheduling, and clerical tasks in PacMed clinics. You will greet patients, answer calls, and coordinate interpreter services when needed.

Experience in healthcare or customer service is required, with a track record in a fast-paced medical office. Competitive benefits and a supportive team culture are offered.

Qualifications

• 1 year experience in a medical/healthcare setting; or 2 years experience in a customer service role.
• 6 months recent receptionist or front desk experience.

Responsibilities

• Manage patient referrals, registration, and scheduling.
• Answer phones, greet visitors, and perform clerical tasks.
• Collect co-payments and maintain office supplies.

Skills

Customer service

Receptionist experience

Phone etiquette

Job description

Providence Health Plan Group seeks a front desk and patient access associate to manage referrals, registrations, scheduling, and clerical tasks in PacMed clinics. You will greet patients, answer calls, and coordinate interpreter services when needed.

Experience in healthcare or customer service is required, with a track record in a fast-paced medical office. Competitive benefits and a supportive team culture are offered.