Care Navigator: Patient Concierge & Care Coordination

Rezilient Health; Indianapolis (IN); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision coverage

401(k) retirement plan

Flexible Paid Time Off

Paid sick leave

11 paid holidays

Job summary

R ezilient Health is seeking a Care Navigator to guide patients through scheduling, chart prep, referrals, and medical records. You will collaborate with providers, medics, and the Care Management team to ensure seamless patient care and timely communication.

The role requires compassionate support, proactive issue resolution, and HIPAA-compliant documentation while helping patients navigate complex care and insurance processes in a hybrid work setting.

Qualifications

• At least 3 years in healthcare supporting patients directly.
• Experience scheduling multi-provider or specialty appointments.
• Experience documenting in electronic health records.
• Knowledge of HIPAA and patient privacy requirements.
• Strong communication and empathetic patient support.
• Ability to work in a fast-paced, changing environment.
• Willingness to cover additional shifts as needed.
• Based in Missouri, Illinois, Indiana, or Minnesota.

Responsibilities

• Guide patients through their Rezilient healthcare experience and coordinate each step of the patient journey.
• Schedule patient appointments, complete chart prep, and enter information in required systems.
• Proactively request medical records from outside providers to ensure charts are complete.
• Advocate for patients by tracking needs and communicating with providers.
• Provide concierge customer service to navigate fragmented healthcare systems.

Skills

Healthcare experience

Patient support

HIPAA knowledge

Interpersonal skills

Communication skills

Organizational skills

Problem solving

Independent work

Shift flexibility

Tools

athenahealth

Epic EMR

Google Workspace

Telephony systems

Job description

R ezilient Health is seeking a Care Navigator to guide patients through scheduling, chart prep, referrals, and medical records. You will collaborate with providers, medics, and the Care Management team to ensure seamless patient care and timely communication.

The role requires compassionate support, proactive issue resolution, and HIPAA-compliant documentation while helping patients navigate complex care and insurance processes in a hybrid work setting.