Care Coordinator (US)

CareMore Health Management Services, LLC; San Francisco (CA); On-site; USD 36,000 - 55,000; Full time

Job summary

Vera Whole Health in San Francisco, CA seeks a Care Navigator II to support patients and families through routine navigation tasks, coordinating appointments, care team communication, and access to resources. Under moderate supervision, you will identify barriers to care, communicate next steps clearly and empathetically, and collaborate with clinical and payer teams to ensure timely follow-up.

This role emphasizes cultural responsiveness and clear documentation across systems to improve patient

Qualifications

• Demonstrated ability to communicate clearly and empathetically with patients and families.
• Experience coordinating appointments, referrals, and care team communication.
• Ability to identify and address common barriers to care access (logistical, financial, social).
• Capability to track tasks and follow up across multiple systems.
• Collaborative work with clinical, operational, payer, and community teams.

Responsibilities

• Coordinate patient access activities including appointment scheduling, referral follow-up, resource connection, and care team communication.
• Review patient information to identify common barriers to care access.
• Resolve scheduling, documentation, or service coordination issues within established procedures.
• Communicate next steps to patients and families in a clear, empathetic, and culturally responsive manner.
• Track outreach, pending actions, completed tasks, and unresolved barriers in designated systems.
• Partner with clinical, operational, payer, and community resource teams to support timely patient follow-up.
• Escalate clinical concerns or barriers to licensed clinical staff or leadership when needed.

Skills

Communication skills

Care coordination

Empathy

Tools

Scheduling systems

Job description

Job Description SummarySupports patients and families through routine and moderately complex navigation needs by coordinating appointments, care team communication, community resources, and follow-up activities. Resolves common access barriers, interprets standard workflows, and helps patients understand next steps across care settings, payer requirements, and internal service channels.Care Navigator II carries out defined clinical support processes under moderate supervision, applying working knowledge to tasks that occasionally require interpretation or deviation from standard procedures. Decisions are procedure-driven and impact day-to-day patient interactions and team workflow. This job handles routine and moderately non-routine situations, communicating clearly with patients, members, and clinical staff.How will you make an impact & RequirementsKey Responsibilities • Coordinate patient access activities including appointment scheduling, referral follow-up, resource connection, and care team communication. • Review patient information to identify common logistical, financial, social, or operational barriers to care access. • Resolve moderately non-routine scheduling, documentation, or service coordination issues within established procedures. • Communicate next steps to patients and families in a clear, empathetic, and culturally responsive manner. • Track outreach, pending actions, completed tasks, and unresolved barriers in designated systems. • Partner with clinical, operational, payer, and community resource teams to support timely patient follow-up. • Escalate clinical concerns, complex access barriers, or situations outside established procedures to licensed clinical staff or leadership.Compensation Range:$26.40to$39.60The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.