Care Manager Supervisor: Lead, Train & Elevate Patient Care

Telligen; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Telligen seeks a Care Manager Supervisor to lead program staff, provide guidance, and ensure care management services meet contract requirements and URAC accreditation standards. The role emphasizes staff development, performance management, and adherence to state regulations.

The position focuses on person-centered care planning, transitions of care, and coordinating supports for individuals with complex health and social needs, with travel to offices in Oak Brook and surrounding counties.

Qualifications

• Master's degree in a Human Service, Social Science or health field with a minimum of two years' case management experience, or a bachelor's degree with a minimum of five years' case management experience
• Licensed in Illinois as an RN, OT, LCSW, LCPC, or LMFT
• 3-5 years clinical experience required
• Minimum of 5 years leadership experience
• Experience with developmental disabilities, serious mental illness, and complex medical needs
• Position requires valid driver's license

Responsibilities

• Supervises day to day operation of staff to ensure compliance with program protocols, state requirements and URAC accreditation standards as applicable
• Ensures the operations of the contract/program are completed in a timely and satisfactory manner
• Selects, develops, and manages employees to achieve individual, team, and organizational success
• Ensures employee accountability through routine observation, performance measurement, and performance feedback
• Performs audits or quality monitoring of staff to provide feedback on strengths and opportunities for improvement
• Develops training protocols for staff and patient education tools to be used for orientation and on-going education, which addresses operating protocols, URAC accreditation and/or state requirements as applicable and workflow processes
• Stays abreast of health care trends and changes

Skills

Case management

Leadership

Staff development

Quality assurance

Driver's license

Bilingual EN/ES

Education

Master's degree in Human Services / health field

Bachelor's degree in Human Services / health field

Job description

Telligen seeks a Care Manager Supervisor to lead program staff, provide guidance, and ensure care management services meet contract requirements and URAC accreditation standards. The role emphasizes staff development, performance management, and adherence to state regulations.

The position focuses on person-centered care planning, transitions of care, and coordinating supports for individuals with complex health and social needs, with travel to offices in Oak Brook and surrounding counties.