Care Management Support Specialist

Molina Healthcare; San Antonio (TX); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an administrative support professional to assist the care management function in delivering integrated care across the continuum. This role supports data entry, scheduling, correspondence, and member services with emphasis on accuracy and customer service.

The position involves inbound call handling, collaboration with care managers, and ensuring timely processing of member communications in a fast-paced healthcare environment.

Qualifications

• At least 1 year of experience in an administrative support role in health care or equivalent.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principal member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.
• Call center, 100% inbound calls

Skills

Data entry

Customer service

Scheduling

Attention to detail

Communication skills

Time-management

Problem-solving

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare is seeking an administrative support professional to assist the care management function in delivering integrated care across the continuum. This role supports data entry, scheduling, correspondence, and member services with emphasis on accuracy and customer service.

The position involves inbound call handling, collaboration with care managers, and ensuring timely processing of member communications in a fast-paced healthcare environment.