Care Management Support Specialist

Molina Healthcare; Austin (TX); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare in Austin, Texas is seeking an administrative support professional to assist the care management team and help coordinate member services across the care continuum.

The role involves screening, scheduling, data entry, and responsive member and provider correspondence, with a focus on accurate records and quality service.

Candidates should have at least one year in healthcare admin, strong communication, and proficiency in Microsoft Office; CMA preferred.

Qualifications

• Minimum 1 year of administrative support experience in health care.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office (Outlook, Word, Excel) or equivalent.
• Excellent customer service with strong communication and organizational skills.
• Ability to manage time effectively and work with minimal supervision.

Responsibilities

• Provide non-clinical administrative support to care management.
• Assist in case management assignment and scheduling.
• Review data to identify member needs and support care plans.
• Schedule member visits with care managers.
• Coordinate member services according to benefit plans.
• Handle inbound call center duties.

Skills

Attention to detail

Problem solving

Customer service

Time management

Communication skills

Microsoft Office

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office Suite (Outlook/Word/Excel)

Job description

Molina Healthcare in Austin, Texas is seeking an administrative support professional to assist the care management team and help coordinate member services across the care continuum.

The role involves screening, scheduling, data entry, and responsive member and provider correspondence, with a focus on accurate records and quality service.

Candidates should have at least one year in healthcare admin, strong communication, and proficiency in Microsoft Office; CMA preferred.