Care Management Support Specialist

Molina Healthcare; Miami Beach (FL); Remote; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an administrative support professional to assist care management in coordinating services for members. You will handle case screening, scheduling, data entry, and correspondence to support an integrated delivery of care across teams.

Ideal candidates have at least 1 year in healthcare administration, strong communication skills, and proficiency with Microsoft Office. This role emphasizes attention to detail and strong customer service within a regulated setting.

Qualifications

• 1 year of administrative support experience in health care.
• Strong attention to detail.
• Problem-solving skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principal member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.

Skills

Attention to detail

Problem-solving

Customer service

Time management

Verbal and written communication

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare is seeking an administrative support professional to assist care management in coordinating services for members. You will handle case screening, scheduling, data entry, and correspondence to support an integrated delivery of care across teams.

Ideal candidates have at least 1 year in healthcare administration, strong communication skills, and proficiency with Microsoft Office. This role emphasizes attention to detail and strong customer service within a regulated setting.