Care Management Support Specialist

Molina Talent Acquisition; Des Moines (IA); Remote; USD 25,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a non-clinical administrative support specialist to back the care management function and help drive integrated care delivery. You will contribute to strategy for quality and cost-effective member care, and support interdisciplinary teams across the continuum.

The role emphasizes detail-oriented administration, data entry, scheduling, and strong customer service to aid care managers and members alike.

Qualifications

• At least 1 year of administrative support in health care.
• Strong attention to detail and problem-solving skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent customer service and communication skills.
• Strong time-management and organizational abilities.
• Experience with data entry and clerical tasks.

Responsibilities

• Provides administrative support for case assignment, scheduling and data entry.
• Assists in initial review of case levels and care management assignments.
• Reviews data to identify member needs and supports care plan implementation.
• Schedules member visits with care managers as needed.
• Screens members per Molina policies and assists in identifying services.
• Coordinates required member services according to benefits.
• Facilitates internal and external communication to support care management.
• Processes member and provider correspondence.

Skills

Administrative support

Attention to detail

Problem-solving

Customer service

Time-management

Organizational skills

Verbal and written communication

Education

Certified Medical Assistant CMA

Tools

Microsoft Office

Job description

Molina Healthcare is seeking a non-clinical administrative support specialist to back the care management function and help drive integrated care delivery. You will contribute to strategy for quality and cost-effective member care, and support interdisciplinary teams across the continuum.

The role emphasizes detail-oriented administration, data entry, scheduling, and strong customer service to aid care managers and members alike.