Care Management Support Specialist

Molina Healthcare; Texas; Presencial; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

Molina Healthcare is seeking an administrative support professional to assist the care management team and contribute to integrated care delivery. You will handle scheduling, data entry, correspondence, and call center tasks to support member services.

The role emphasizes accuracy, customer service, and collaboration with care managers to coordinate member services. Experience in healthcare administration is preferred; CMA is a plus.

Formación

• 1+ year of administrative support experience in health care.
• Excellent attention to detail and problem-solving abilities.
• Strong customer service orientation with good written and verbal communication.
• Proficient with Microsoft Office suite (Outlook, Word, Excel).
• Solid time-management and organizational skills.

Responsabilidades

• Provides administrative support for care management, including case assignment, scheduling, data entry, and clerical tasks.
• Assists in initial review of case levels and assignment to care managers.
• Reviews data to identify member needs and supports care plan implementation.
• Schedules member visits with care managers as needed.
• Screens members per Molina policies and coordinates member services.
• Promotes internal and external communication to enhance care management effectiveness.
• Processes member and provider correspondence and handles inbound call center duties.

Conocimientos

Attention to detail

Problem-solving

Customer service

Time management

Communication skills

Verbal communication

Herramientas

Outlook

Word

Excel

Descripción del empleo

Molina Healthcare is seeking an administrative support professional to assist the care management team and contribute to integrated care delivery. You will handle scheduling, data entry, correspondence, and call center tasks to support member services.

The role emphasizes accuracy, customer service, and collaboration with care managers to coordinate member services. Experience in healthcare administration is preferred; CMA is a plus.