Care Management Support Specialist (Admin)

Molina Healthcare; El Paso (TX); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an administrative support professional to assist the care management function. The role involves non-clinical tasks, data entry, scheduling, and coordinating member services to ensure quality and cost-effective member care.

The position emphasizes strong communication, attention to detail, and proficient use of Microsoft Office in a health care setting. On-site work in El Paso, TX is typical, with inbound call support as part of the responsibilities.

Qualifications

• 1+ year of administrative support experience in health care or equivalent education/experience.
• Strong attention to detail and problem-solving abilities.
• Proficient in Microsoft Office (Outlook, Word, Excel) or equivalent.
• Excellent customer service skills and communication.
• Good time-management and organizational skills.
• Proficient in Microsoft Office suite and related software.

Responsibilities

• Provides non-clinical administrative support to care management and helps deliver integrated care.
• Assists in case assignment, member screening, scheduling, and data entry for care management services.
• Reviews data to identify member needs and supports care plan implementation with care managers.
• Schedules member visits with care managers as needed.
• Screens members per Molina policies and assists in identifying appropriate member services.
• Coordinates required member services per member benefit plan.
• Fosters internal and external communication to enhance care management effectiveness.
• Handles member and provider correspondence and inbound call center duties.

Skills

Healthcare admin experience

Customer service

Time management

Attention to detail

Verbal and written communication

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Outlook

Excel

Job description

Molina Healthcare is seeking an administrative support professional to assist the care management function. The role involves non-clinical tasks, data entry, scheduling, and coordinating member services to ensure quality and cost-effective member care.

The position emphasizes strong communication, attention to detail, and proficient use of Microsoft Office in a health care setting. On-site work in El Paso, TX is typical, with inbound call support as part of the responsibilities.