Care Management Support Specialist

Molina Healthcare; Corpus Christi (TX); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an Administrative Support professional to assist the care management function. This role provides non-clinical support, schedules member visits, processes correspondence, and helps ensure high-quality, cost-effective member care across the continuum.

The ideal candidate has at least 1 year in healthcare administration, strong detail orientation, solid communication skills, and proficiency with Microsoft Office.

Qualifications

• 1 year of experience in administrative support in health care or equivalent education/experience.
• Strong attention to detail.
• Problem-solving skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) or similar software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite proficiency.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing and clerical support for care management services.
• Assists in initial review of case levels and assignment to care managers.
• Reviews data to identify member needs and supports care plan implementation under guidance.
• Schedules member visits with care managers as needed.
• Screens members per Molina policies and assists in identifying member services.
• Coordinates required member services per member benefit plan.
• Promotes internal and external communication to enhance care management effectiveness.
• Processes member and provider correspondence.
• Handles call center with 100% inbound calls.

Skills

Attention to detail

Problem solving

Customer service

Time management

Verbal and written communication

Tools

Microsoft Office

Job description

Molina Healthcare is seeking an Administrative Support professional to assist the care management function. This role provides non-clinical support, schedules member visits, processes correspondence, and helps ensure high-quality, cost-effective member care across the continuum.

The ideal candidate has at least 1 year in healthcare administration, strong detail orientation, solid communication skills, and proficiency with Microsoft Office.