Care Management Leader — Advocate & Coordinator

Serene Health; Santa Cruz (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

401(K) plan after 1 year

Job summary

Optima Medical Management Group is seeking a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and collaborate with families and PCPs to ensure timely care. The LCM engages with a diverse ECM population, providing emotional support and resolving administrative issues while maintaining compassionate care.

The role emphasizes care coordination, education on conditions and medications, and ongoing member advocacy through telehealth and in-person visits.

Qualifications

• Excellent communication, interpersonal and organizational skills.
• Proficient computer skills for documentation and chat support.
• Independent and collaborative work style to provide member care.
• Multitasking and attention to detail for multiple members.
• Strong proofreading, typing and information accuracy.

Responsibilities

• Interview members to assess needs and develop care plans.
• Respond to inquiries while adhering to hospital and legal requirements.
• Coordinate with care teams to locate resources and plan services.
• Maintain regular contact with members via telehealth and visits.
• Advocate for members and coordinate appointments and treatment plans.

Skills

Communication skills

Customer service

Organizational skills

Computer skills

Independent work

Multitasking

Problem solving

Typing/Proofreading

Education

High school diploma or GED

MA certificate or medical terminology knowledge

Tools

Electronic health records

Job description

Optima Medical Management Group is seeking a Lead Care Manager (LCM) to develop personalized care plans, coordinate member services, and collaborate with families and PCPs to ensure timely care. The LCM engages with a diverse ECM population, providing emotional support and resolving administrative issues while maintaining compassionate care.

The role emphasizes care coordination, education on conditions and medications, and ongoing member advocacy through telehealth and in-person visits.