Senior ECM Care Navigator

Exceptional Parents Unlimited; Fresno (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Exceptional Parents Unlimited is seeking a Lead Care Manager to provide family-centered, member-focused care coordination for children and youth enrolled in Enhanced Care Management (ECM). The LCM coordinates with providers, supports the care plan, and advocates for members within managed care guidelines.

Responsibilities include engaging ECM-eligible members, coordinating services, connecting families to resources, and promoting health promotion and self-management training.

Qualifications

• 2+ years in case management setting.
• Experience with diverse populations and teamwork.
• Ability to engage families while maintaining boundaries of a helping relationship.
• Must own a valid California driver’s license and have reliable transportation.
• Bi-lingual skills English to Spanish, Hmong, Thai, or Laotian are a plus.
• Proficiency with Microsoft Office products.

Responsibilities

• Coordinate with members’ service providers and support networks to prevent duplication of services.
• Actively engage ECM-eligible members and oversee care plan implementation.
• Provide services where the member lives or seeks care, within plan guidelines.
• Connect ECM members to social services and transportation.
• Advocate for ECM members with health care professionals.
• Utilize motivational interviewing, trauma-informed care, and harm reduction approaches.
• Collaborate with hospital staff on ECM discharge plans.
• Maintain confidential member records and support PQI goals.

Skills

Case management

Communication

Driver's license

Bilingual English-Spanish

Education

High school diploma with 12 Social Services units

Tools

Microsoft Office

Job description

Exceptional Parents Unlimited is seeking a Lead Care Manager to provide family-centered, member-focused care coordination for children and youth enrolled in Enhanced Care Management (ECM). The LCM coordinates with providers, supports the care plan, and advocates for members within managed care guidelines.

Responsibilities include engaging ECM-eligible members, coordinating services, connecting families to resources, and promoting health promotion and self-management training.