Care Management Admin Specialist — Onsite Support

U.S. Department of Veterans Affairs; Denver (CO); On-site; USD 45,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs—Eastern Colorado Health Care System in Aurora, CO seeks a Program Support Assistant to provide administrative support to the Care Management service and related programs.

The role handles calls, voicemails, timekeeping, and data entry to ensure smooth operation and timely reporting. The position requires time-in-grade eligibility for GS-06 or equivalent; applicants must meet federal qualification standards and provide appropriate SF-50 documentation.

Qualifications

• Specialized experience includes using national protocols to track program data and generate reports.
• Experience maintaining automated systems to track program milestones, transfers, and compliance.
• Prior PSA or similar customer service experience is preferred.

Responsibilities

• Plans and establishes office control systems for files and records.
• Maintains and coordinates office control systems for location, access, and disposition of records.
• Collects and tracks statistical information to support program operations.

Skills

Customer service

Data entry

Excel

Records management

Tools

Databases

VA Purchase Card (GPC)

Job description

The U.S. Department of Veterans Affairs—Eastern Colorado Health Care System in Aurora, CO seeks a Program Support Assistant to provide administrative support to the Care Management service and related programs.

The role handles calls, voicemails, timekeeping, and data entry to ensure smooth operation and timely reporting. The position requires time-in-grade eligibility for GS-06 or equivalent; applicants must meet federal qualification standards and provide appropriate SF-50 documentation.