Care Coordination Program Support Specialist

U.S. Department of Veterans Affairs; Long Beach (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

U.S. Department of Veterans Affairs in Long Beach, CA seeks a Program Support Assistant to provide advanced administrative support for Care in the Community Service (CCS) and to help coordinate seamless care between VA and non-VA settings.

The role involves handling consults and referrals, maintaining documentation, coordinating with multiple stakeholders, and ensuring timely access to services for Veterans. Strong organizational skills and familiarity with healthcare systems are essential.

Qualifications

• Specialized experience: administrative and fiscal procedures, data collection and maintenance, processing authorizations/payments/referrals, and use of automated databases and office automation software.
• Experience coordinating actions with internal and external stakeholders and providing administrative support in healthcare or a similar program environment.

Responsibilities

• Provides advanced administrative support for Care in the Community Service to ensure timely, seamless care between VA and non-VA settings.
• Receives, reviews, and manages consults and referrals.
• Verifies administrative completeness and appropriate disposition.
• Identifies duplicate, incomplete, delayed, or time-sensitive requests.
• Refers clinical questions to appropriate licensed staff.
• Coordinates care among Veterans, VA providers, PACT teams, CCS staff, community providers, hospitals, and other non-VA entities.
• Schedules, cancels, reschedules, confirms, and tracks appointments per established procedures and Veteran preferences.
• Requests and routes non-VA medical documentation for clinical review.
• Monitors consult queues, referral worklists, and appointment status to ensure timely action.
• Resolves routine administrative issues and escalates access barriers and matters needing review.
• Prioritizes and processes urgent, emergent, and routine referrals, coordinating time-sensitive scheduling.
• Provides professional customer service via calls, secure messages, correspondence, and inquiries from Veterans and other stakeholders.
• Uses EHR and scheduling systems (VistA, CPRS, HSRM, EPS, ISS, CTM, REFDOC, VistA Imaging) and MS Office to process referrals and maintain records.
• Participates in team huddles, interdisciplinary meetings, cross-training, process-improvement activities, and coverage assignments.
• Organizes workload independently and adjusts priorities to meet needs.

Job description

U.S. Department of Veterans Affairs in Long Beach, CA seeks a Program Support Assistant to provide advanced administrative support for Care in the Community Service (CCS) and to help coordinate seamless care between VA and non-VA settings.

The role involves handling consults and referrals, maintaining documentation, coordinating with multiple stakeholders, and ensuring timely access to services for Veterans. Strong organizational skills and familiarity with healthcare systems are essential.