Care Experience Manager: Staffing & On-Call Lead

Aveanna Healthcare; Austin (TX); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

Holidays & Vacation

Sick Days

Quarterly Bonuses

Mileage Reimbursement

401(k) Employer Match

Employee Stock Purchase Plan

Tuition Discounts

Advancement Opportunities

New Hire Orientation

Employee Resource Groups

Job summary

Aveanna Healthcare in Austin, TX seeks a Care Experience Manager (CEM) to coordinate caregiver schedules, lead onboarding, and ensure high-quality in-home care.

The CEM supervises staffing, handles on-call rotations, supports staff performance, and builds strong relationships with patients and families while upholding policies. This is a full-time daytime role with occasional on-call rotations.

Qualifications

• High School Diploma or equivalent required.
• College degree a plus.
• Proficiency in English; bilingual a plus.

Responsibilities

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Skills

Healthcare exp

Strong organizational skills

Multitasking

Proficient in English

On-call readiness

Education

High School Diploma

College degree

Tools

Microsoft Office Suite

Job description

Aveanna Healthcare in Austin, TX seeks a Care Experience Manager (CEM) to coordinate caregiver schedules, lead onboarding, and ensure high-quality in-home care.

The CEM supervises staffing, handles on-call rotations, supports staff performance, and builds strong relationships with patients and families while upholding policies. This is a full-time daytime role with occasional on-call rotations.