Care Experience Manager: Impact & Career Growth

Aveanna Healthcare; Shelton (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

Aveanna Healthcare in Shelton, CT is seeking a Care Experience Manager (CEM). This role focuses on coordinating and communicating with clients and caregivers, ensuring satisfaction, and supporting on-boarding and scheduling.

You’ll collaborate with clinical and recruitment teams, maintain records, handle after-hours on-call support, and help build a strong caregiver team while nurturing a positive work environment.

Qualifications

• Bachelor’s degree required.
• 2+ years of experience in sales, customer service, or a fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.
• Experience in recruiting or healthcare (preferred but not required).

Responsibilities

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction.
• Manage caregiver schedules to ensure the right match of skills and availability.
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding.
• Maintain accurate and up-to-date records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment.
• Handle problem-solving with professionalism and empathy — turning challenges into opportunities.
• Manage performance and support the retention of caregivers through engagement and timely feedback.
• Phone-based on call after hours support - paid!

Skills

Organizational skills

Communication

Time management

Problem solving

Recruiting experience

Healthcare knowledge

MS Office

Learning new systems

Education

Bachelor’s degree

Tools

MS Office

Job description

Aveanna Healthcare in Shelton, CT is seeking a Care Experience Manager (CEM). This role focuses on coordinating and communicating with clients and caregivers, ensuring satisfaction, and supporting on-boarding and scheduling.

You’ll collaborate with clinical and recruitment teams, maintain records, handle after-hours on-call support, and help build a strong caregiver team while nurturing a positive work environment.