Care Experience Lead: Client & Caregiver Coordination

Aveanna Healthcare; Plainville (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Aveanna Healthcare is seeking a Care Experience Manager (CEM) to support clients and caregivers through coordination, communication, and problem-solving. This role focuses on non-clinical care coordination, scheduling, onboarding, and helping build an engaged caregiver team.

You’ll work with clinical and recruitment teams, manage records, and participate in after-hours on-call support (phone-based) which is paid. A bachelor’s degree is required and healthcare/sales experience is a plus.

Qualifications

• Bachelor’s degree required.
• 2+ years in sales, customer service, or fast-paced office environment.
• Strong organizational and time management skills.
• Excellent communication, relationship-building, and problem-solving skills.
• Comfortable using MS Office and learning new systems quickly.

Responsibilities

• Act as main contact for clients and caregivers, ensuring satisfaction.
• Manage caregiver schedules to match skills and availability.
• Collaborate with clinical and recruitment teams for referrals and onboarding.
• Maintain accurate records, schedules, and reports.
• Participate in the on-call rotation — phone support only, and paid.
• Foster a positive, engaged caregiver team.

Skills

Organizational skills

Time management

Communication

Relationship-building

Problem-solving

Education

Bachelor’s degree

Tools

MS Office

Job description

Aveanna Healthcare is seeking a Care Experience Manager (CEM) to support clients and caregivers through coordination, communication, and problem-solving. This role focuses on non-clinical care coordination, scheduling, onboarding, and helping build an engaged caregiver team.

You’ll work with clinical and recruitment teams, manage records, and participate in after-hours on-call support (phone-based) which is paid. A bachelor’s degree is required and healthcare/sales experience is a plus.