Care Coordinator: Veterinary Receptionist

Applevalleyanimalhospital; Apple Valley, Northern (CA, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Job summary

Apple Valley Animal Hospital in California is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role combines friendly client service with essential administrative support to ensure smooth daily operations in a busy veterinary hospital.

You will greet clients, schedule appointments, handle phone inquiries, assist with medications and product information, and manage data entry in our practice management system including billing.

Qualifications

• HS diploma or GED required, or equivalent.
• Minimum of 1–2 years of experience as a veterinary receptionist in a hospital setting.
• Excellent customer service and communication abilities.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Apple Valley Animal Hospital in California is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role combines friendly client service with essential administrative support to ensure smooth daily operations in a busy veterinary hospital.

You will greet clients, schedule appointments, handle phone inquiries, assist with medications and product information, and manage data entry in our practice management system including billing.