Veterinary Care Coordinator & Front Desk Receptionist

VRCC Veterinary Specialty & Emergency Hospital; Englewood, Northern (CO, KY); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k) plan

Team Member Pet Discounts

Calm app access

EAP (24/7)

Job summary

VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking an Internal Medicine Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service, coordinating appointments, and supporting the hospital’s front-desk operations.

Responsibilities include handling in-person and phone inquiries, managing lobby flow, assisting with basic medical emergencies, processing payments, and maintaining accurate records in the practice

Qualifications

• Must have Customer Service experience
• Must have Veterinary experience
• High school diploma or GED required, or equivalent

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Veterinary experience

Education

High school diploma or GED

Job description

VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking an Internal Medicine Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service, coordinating appointments, and supporting the hospital’s front-desk operations.

Responsibilities include handling in-person and phone inquiries, managing lobby flow, assisting with basic medical emergencies, processing payments, and maintaining accurate records in the practice