Care Coordinator: Referrals, Scheduling & Insurance

Atrium Health; Charlotte (NC); Sur place; USD 60 174 000 - 89 401 000; Plein temps

Avantages offerts par ce poste

PTO

Insurance benefits

FSA

Family benefits

Employer 401k

Educational assistance

Résumé du poste

Atrium Health in Charlotte, NC is seeking a patient-facing administrative professional for a full-time role in the Heart and Vascular service line. You will handle referrals, coordinate with practices, obtain authorizations, and guide patients to the appropriate providers within their insurance network.

The position requires a high school diploma or GED, solid computer skills, and customer service experience.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsabilités

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Connaissances

Referral coordination

Insurance coverage knowledge

Customer service

Scheduling

Communication

Formation

High School Diploma or GED

Outils

Medical Records Software

Description du poste

Atrium Health in Charlotte, NC is seeking a patient-facing administrative professional for a full-time role in the Heart and Vascular service line. You will handle referrals, coordinate with practices, obtain authorizations, and guide patients to the appropriate providers within their insurance network.

The position requires a high school diploma or GED, solid computer skills, and customer service experience.