Care Coordination Specialist – Insurance & Referrals

107 The Charlotte-Mecklenburg Hospital Authority; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health in Charlotte, NC, is seeking a patient-facing Revenue Cycle specialist. This full-time role supports the Heart and Vascular service line, coordinating referrals, authorizations, and scheduling with various departments to ensure seamless patient care.

Responsibilities include educating patients on insurance coverage, preparing estimates, and ensuring accurate appointment times. Strong customer service and computer skills are essential for success in this position.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in Charlotte, NC, is seeking a patient-facing Revenue Cycle specialist. This full-time role supports the Heart and Vascular service line, coordinating referrals, authorizations, and scheduling with various departments to ensure seamless patient care.

Responsibilities include educating patients on insurance coverage, preparing estimates, and ensuring accurate appointment times. Strong customer service and computer skills are essential for success in this position.