Care Coordinator - Pet Care Center Front Desk Specialist

PetVet Care Centers; La Mesa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision

Parental leave

401(k)

Team member discounts

Calm app & 24/7 EAP

CE stipends

Relief fund (Grant Circle)

Local hospital culture

Job summary

PetVet Care Centers' Rancho Village Veterinary Hospital in La Mesa, California, seeks a dedicated Care Coordinator to support a high-performing team delivering exceptional patient and client service. The role combines administrative tasks with front-desk customer care in a busy veterinary practice.

The position emphasizes comfortable handling of billing, data entry, scheduling, and basic clinical support while promoting a culture of care for pets and people. Weekend availability is required.

Qualifications

• Minimum 1–2 years of strong customer service experience.
• High school diploma, GED or equivalent.
• Cash handling and clerical skills.
• Willing to work some weekends and holidays.
• Ability to lift up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety.
• Assists with medication pickups and inquiries, and explains services and products.
• Inputs and manages data in practice management software, including billing.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day financial tasks.

Skills

Customer service

Cash handling

Data entry

Scheduling

Flexibility

Education

High school diploma or equivalent

Tools

Avimark

Practice management software

Job description

PetVet Care Centers' Rancho Village Veterinary Hospital in La Mesa, California, seeks a dedicated Care Coordinator to support a high-performing team delivering exceptional patient and client service. The role combines administrative tasks with front-desk customer care in a busy veterinary practice.

The position emphasizes comfortable handling of billing, data entry, scheduling, and basic clinical support while promoting a culture of care for pets and people. Weekend availability is required.