Care Coordinator & Office Ops Manager

Home Care Association of America; Lawrenceville (GA); Presencial; USD 42.000 - 64.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Resumo da vaga

Home Care Association of America is seeking an Office Manager/Care Coordinator to help manage our home care operations. The role coordinates office operations and care management to ensure high-quality client service.

Ideal candidates are detail-oriented with the ability to handle multiple priorities. The position offers benefits, opportunities for advancement, and training to support your growth in the home care field.

Qualificações

• Prior CNA/HHA/PCA experience required
• Experience in home care operations preferred
• Strong communication and organizational skills
• Ability to work independently with minimal supervision
• Detail-oriented with ability to manage multiple priorities

Responsabilidades

• Perform client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Document all inquiry sales calls in WellSky CRM
• Introduce caregiver to clients on first day of shift
• Participate in interview, hiring, and training for new staff
• Manage client and employee files to comply with regulations
• Keep documentation logs for events, incidents, complaints for clients and staff
• Fill in and cover client shifts as needed during a call out
• Must have CNA/HHA/PCA experience
• Participate in Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manage/supervise EVV system ensuring clocking in/out
• Maintain list of call outs and time off requests
• Be coachable and accept constructive criticisms
• Other duties as assigned

Conhecimentos

Communication skills

Computer skills

Organizational skills

Customer service experience

Multitasking

Independent work

Professional appearance

Positive attitude

People skills

Ferramentas

WellSky CRM

EVV system

Descrição da vaga

Home Care Association of America is seeking an Office Manager/Care Coordinator to help manage our home care operations. The role coordinates office operations and care management to ensure high-quality client service.

Ideal candidates are detail-oriented with the ability to handle multiple priorities. The position offers benefits, opportunities for advancement, and training to support your growth in the home care field.