Operation Care Cordinator

A Place At Home, LLC; Newton (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

A Place At Home, LLC in Newton, MA is seeking an Operations Care Coordinator to manage caregiver scheduling, ensure quality client care, and support office operations. The role emphasizes coordination, problem-solving, and compassionate service to seniors and their families.

You will align schedules, support caregivers, and help maintain accurate client records while ensuring compliance with state regulations and company standards.

Qualifications

• Experience in home care, healthcare, scheduling or office coordination.
• Strong organizational and multitasking skills in a fast-paced setting.
• Excellent written and verbal communication abilities.
• Problem-solver who adapts quickly to changing needs.
• Proficient in scheduling systems and Microsoft Office is a plus.

Responsibilities

• Care Coordination & Scheduling: optimize caregiver schedules and match to client needs.
• Client Experience: be the main point of contact and ensure care plan quality.
• Caregiver Support & Engagement: assist onboarding and ongoing communication.
• Operational Excellence: support daily office operations and recordkeeping.
• Billing & Administrative Support: assist with timekeeping, billing verification, payroll coordination.
• Growth & Community Engagement: support marketing and referral partner relationships.

Skills

Home care experience

Healthcare scheduling

Office coordination

Organizational multitasking

Excellent communication

Problem-solving

Scheduling software

Tools

Scheduling systems

Microsoft Office

Job description

Job Title: Operations Care Coordinator

Location: A Place At Home – Newton

About Us

At A Place At Home, we provide comprehensive senior care solutions designed to create a true continuum of care. Our mission is simple: deliver peace of mind to families while empowering seniors to live safely and independently at home.

Position Overview

We are seeking a highly organized, proactive, and compassionate Operations Care Coordinator to support the day-to-day success of our office. This role is the operational heartbeat of the agency—ensuring clients receive exceptional care, caregivers are supported, and internal systems run efficiently.

This is a fast-paced, people-centered role ideal for someone who thrives in coordination, problem-solving, and making a meaningful impact in the lives of seniors and their families.

Key Responsibilities

• Care Coordination & Scheduling

  • Manage and optimize caregiver schedules to ensure full coverage and continuity of care
  • Match caregivers to clients based on needs, skills, and personality fit
  • Proactively address call-offs, schedule gaps, and last-minute changes

• Client Experience

  • Serve as a key point of contact for clients and families
  • Ensure care plans are executed with the highest level of quality and consistency
  • Address concerns promptly and professionally, ensuring satisfaction and retention

• Caregiver Support & Engagement

  • Assist with onboarding, training coordination, and ongoing communication with caregivers
  • Foster a positive, supportive culture that drives retention and engagement
  • Help monitor performance and elevate any concerns appropriately

• Operational Excellence

  • Support daily office operations, ensuring smooth communication across departments
  • Maintain accurate documentation, scheduling systems, and client records
  • Ensure compliance with state regulations and company standards

• Billing & Administrative Support

  • Assist with timekeeping, billing verification, and payroll coordination
  • Help maintain financial accuracy related to hours, services, and client records

• Growth & Community Engagement

  • Support marketing and outreach efforts as needed
  • Help maintain relationships with referral partners and community organizations

What We’re Looking For

• Experience in home care, healthcare, scheduling, or office coordination preferred
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent communication skills (both written and verbal)
• Problem-solver with the ability to think quickly and adapt
• Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus)
• Compassionate, reliable, and committed to delivering exceptional service

Why This Role Matters

The Operations Care Coordinator plays a critical role in delivering on our promise of exceptional care. You are the connector between clients, caregivers, and the business—ensuring everything runs smoothly and everyone feels supported.