Care Coordinator: Infectious Disease & Behavioral Health

Beth Israel Lahey Health, Inc.; Plymouth (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant to support Infectious Disease and Behavioral Health offices. The role requires greeting patients, performing registration tasks, collecting payments, and coordinating appointments across two offices with standard 8am–5pm hours.

Responsibilities include facilitating referrals, handling patient flow, and acting as a liaison between patients and staff to ensure quality service. Minimum 1–3 years’ healthcare admin experience preferred.

Qualifications

• High School diploma or GED required.
• Medical Administrative Assistant Certification preferred.
• 1-3 years related work experience required.
• Experience with computer systems including MS Office (Outlook, Word, Excel, PowerPoint/Access) preferred.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Acts as central communication source in patient care delivery.
• Handles check in, registration, scheduling, and demographic/fiscal data verification.
• Collects co-payments.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals.
• Facilitates timely patient flow and liaises between patients and staff.
• Provides educational materials and prepares medical records as indicated.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or GED

Medical Administrative Assistant Certification

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Beth Israel Lahey Health is seeking a Practice Assistant to support Infectious Disease and Behavioral Health offices. The role requires greeting patients, performing registration tasks, collecting payments, and coordinating appointments across two offices with standard 8am–5pm hours.

Responsibilities include facilitating referrals, handling patient flow, and acting as a liaison between patients and staff to ensure quality service. Minimum 1–3 years’ healthcare admin experience preferred.