Care Coordinator II: Medical Reception & Patient Concierge

Arthritiskneepain; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K with match

Paid time off

Dental

Vision

Medical

Disability

Bonus Eligibility

Job summary

Arthritis Knee Pain Centers is seeking a motivated medical receptionist to join our team as Care Coordinator II. You will serve as a liaison between our Revenue Cycle Center and patients, coordinating care and ensuring accurate financial discussions.

This role emphasizes empathy, privacy, and precise data handling in an orthopedic-focused practice. You will schedule treatments, collect payments, and ensure high-quality patient experiences while maintaining confidentiality and proper

Qualifications

• Minimum experience as a medical receptionist or secretary in a healthcare setting.
• Ability to manage patient financial discussions and benefits explanations.
• Strong communication and organizational skills are essential.

Responsibilities

• Generate estimated patient financial responsibility.
• Converse with patients regarding coverage and benefits.
• Collect initial patient portion of finance responsibility.
• Maintain discretion regarding patient health information.
• Schedule treatments and coordinate patient care.
• Route patient inquiries and reconcile collections.
• Ensure administrative data collection accuracy.

Skills

Friendly

Medical secretary experience

Office management systems

Time management

Social perceptiveness

Communication skills

Organization & planning

MS Office & patient software

Tools

Patient management software

Office management software

MS Office

Job description

Arthritis Knee Pain Centers is seeking a motivated medical receptionist to join our team as Care Coordinator II. You will serve as a liaison between our Revenue Cycle Center and patients, coordinating care and ensuring accurate financial discussions.

This role emphasizes empathy, privacy, and precise data handling in an orthopedic-focused practice. You will schedule treatments, collect payments, and ensure high-quality patient experiences while maintaining confidentiality and proper