Patient Services & Scheduling Specialist

Oklahoma Arthritis Center; Norman (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

The Oklahoma Arthritis Center is seeking a friendly front desk receptionist to greet patients, collect payments, and schedule appointments. You will verify insurance and demographics, enter data into the Practice Management System, and route calls to the appropriate staff while upholding HIPAA guidelines.

Responsibilities include assisting visitors, explaining financial requirements, balancing cash, and maintaining a professional image in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent.
• 2 years customer service experience.
• Medical office experience is preferred.
• Computer experience, especially with Practice Management Systems and/or an EMR system, preferred.
• Bilingual (Spanish) a plus.

Responsibilities

• Greet and assist patients and visitors in a prompt, friendly, courteous, and professional manner.
• Enter required patient information in the Practice Management System for accurate insurance claims and billing.
• Verify insurance information and demographics are correct and up-to-date at each visit.
• Obtain required signatures on legal consent and insurance forms.
• Answer phones promptly and route calls to appropriate staff.
• Explain financial requirements and collect co-pays, deductibles, co-insurance, and past due balances.
• Explain practice policies, hours, and services to patients.
• Schedule appointments for provider visits, infusions, labs and imaging.
• Balance cash drawer at end of day per protocol.

Skills

Customer service

Communication

Multitasking

Time management

Phone systems

Bilingual (Spanish)

Education

High school diploma or equivalent

Tools

Practice Management Systems

Electronic Medical Records

Job description

The Oklahoma Arthritis Center is seeking a friendly front desk receptionist to greet patients, collect payments, and schedule appointments. You will verify insurance and demographics, enter data into the Practice Management System, and route calls to the appropriate staff while upholding HIPAA guidelines.

Responsibilities include assisting visitors, explaining financial requirements, balancing cash, and maintaining a professional image in a fast-paced clinic environment.