Patient Experience Specialist

Oklahoma Arthritis Center; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Oklahoma Arthritis Center in Edmond, OK is seeking a receptionist to greet patients, collect co-pays, verify insurance, and schedule appointments with professionalism. You will enter patient information, answer calls, and help with billing while maintaining HIPAA compliance.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent required; prior customer service in a medical office preferred.
• Two years of customer service experience; bilingual (Spanish) a plus.
• Proficiency with Practice Management or EMR systems and basic computer skills.

Responsibilities

• Greet and assist patients and visitors in a prompt, friendly, courteous, and professional manner.
• Collect and enter required patient information for accurate insurance claims and billing.
• Verify insurance information and demographics are current in the system at each visit.
• Answer phones promptly and route calls to appropriate staff.
• Explain financial requirements and collect co-pays, deductibles, and past due balances.

Skills

Communication

Time management

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Practice Management Systems

EMR systems

Job description

Oklahoma Arthritis Center in Edmond, OK is seeking a receptionist to greet patients, collect co-pays, verify insurance, and schedule appointments with professionalism. You will enter patient information, answer calls, and help with billing while maintaining HIPAA compliance.

The role requires excellent communication, strong organizational skills, and the ability to multitask in a fast-paced medical office environment.