Care Coordinator, CMA — Patient Care Navigator

Continuum Health Alliance, LLC; New Jersey; On-site; USD 42,000 - 56,000; Full time

Job summary

Consensus Health in Newton, New Jersey is seeking a Care Coordinator – Certified Medical Assistant (CC-CMA) to support patient continuity of care under the supervision of the Primary Care Provider. The CC-CMA coordinates care with patients, families, and the healthcare team to identify needs and facilitate timely, cost-effective services.

This nonexempt, full-time role demands strong communication, organization, HIPAA compliance, and the ability to work within a multidisciplinary team to improve

Qualifications

• Current NJ CMA certification
• Two (2)+ years of experience in Acute Care, Ambulatory, Specialty, Physician Office, or Home Health

Responsibilities

• Facilitate engagement between PCP and patient.
• Assist clinical providers by maintaining practice workflow, and escalating acute issues to the provider timely.
• Follows instructions closely and reports observations and symptoms indicative of the patient’s reactions to treatments and patient complaints.
• Responsible for scheduling accurate initial evaluations, follow-up appointments and cancellations.
• Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice.
• Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care.
• Prioritizes duties and responsibilities and completes them accurately and in a timely fashion.
• Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures.
• Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record.
• Maintains compliance with legal requirements, HIPAA, OSHA, and company policies.
• Assisting with other office duties including answering phones, faxing, filing, etc.
• Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing.
• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations
• Participation in required staff huddles
• Maintain predetermined patient caseload
• Exercise sound clinical judgment, seek advice and sign off from Advanced Clinical Nurse or clinical leadership as appropriate
• Take initiatives in finding solutions to difficult and/or sensitive problems
• Participate in quality gap closures
• Work as a patient advocate
• Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies or other miscellaneous job-related duties as assigned.
• Enhance practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Skills

Care coordination

HIPAA compliance

Interpersonal skills

Documentation accuracy

Team collaboration

Education

Current NJ CMA certification

Job description

Consensus Health in Newton, New Jersey is seeking a Care Coordinator – Certified Medical Assistant (CC-CMA) to support patient continuity of care under the supervision of the Primary Care Provider. The CC-CMA coordinates care with patients, families, and the healthcare team to identify needs and facilitate timely, cost-effective services.

This nonexempt, full-time role demands strong communication, organization, HIPAA compliance, and the ability to work within a multidisciplinary team to improve