Care Navigator & Patient Advocate (Mobile)

Commonwealth Care Alliance, Inc.; Massachusetts; On-site; USD 47,000 - 76,000; Full time

Job summary

The Care Coordinator - Massachusetts at Commonwealth Care Alliance is the primary contact for a stratified panel of members, guiding them through health plan processes and coordinating services to ensure timely delivery and continuity of care. You will conduct outreach, document activities, and support administrative tasks to boost member satisfaction.

Requirements include a High School diploma and 2 years in healthcare or related fields; strong communication, multitasking, and Microsoft Office

Qualifications

• High School or GED required.
• Two years of experience in healthcare, customer service or related field.

Responsibilities

• Serve as first contact for enrollees and assist with plan processes and barriers to services.
• Conduct routine outreach to confirm service details and document care activities.
• Provide in-person or virtual visits and maintain timely documentation.
• Coordinate scheduling across teams and support high-volume outreach campaigns.
• Lead the interdisciplinary care team and develop enrollee-centered care plans.

Skills

2 years healthcare experience

Customer service orientation

Strong communication skills

Multitasking ability

Organizational skills

Problem solving

Independent and team player

Managed care understanding

Typing and documentation

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Care Coordinator - Massachusetts at Commonwealth Care Alliance is the primary contact for a stratified panel of members, guiding them through health plan processes and coordinating services to ensure timely delivery and continuity of care. You will conduct outreach, document activities, and support administrative tasks to boost member satisfaction.

Requirements include a High School diploma and 2 years in healthcare or related fields; strong communication, multitasking, and Microsoft Office