Care Coordination Specialist: Referrals & Scheduling

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flex spending accounts

Adoption assistance

Retirement plan

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC is seeking a Referral Coordinator who will assist patients and providers by coordinating referrals, obtaining authorizations, and scheduling services. The role includes understanding benefits coverage to ensure coordinated patient care.

Key duties include completing referrals, coordinating with departments, and educating patients on insurance coverage while maintaining accurate scheduling and follow-up to prevent care gaps.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in Charlotte, NC is seeking a Referral Coordinator who will assist patients and providers by coordinating referrals, obtaining authorizations, and scheduling services. The role includes understanding benefits coverage to ensure coordinated patient care.

Key duties include completing referrals, coordinating with departments, and educating patients on insurance coverage while maintaining accurate scheduling and follow-up to prevent care gaps.