Care Coordination & Scheduling Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Parental leave

Employer retirement match

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a Full-time Wound Management Coordinator to join our patient-focused team. You will coordinate referrals, obtain authorizations, review benefits, and schedule procedures across departments to ensure seamless patient care.

The role requires a High School Diploma or GED, excellent computer and customer service skills, and familiarity with medical insurance policies. Competitive benefits and a stable work schedule are offered.

Qualifications

• High School Diploma or GED required.
• Understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Communication

Computer skills

Team coordination

Education

High School Diploma or GED

Insurance knowledge

Medical records software knowledge

Customer service experience

Tools

Medical records software

Insurance policies familiarity

Job description

Advocate Health in Charlotte, NC is seeking a Full-time Wound Management Coordinator to join our patient-focused team. You will coordinate referrals, obtain authorizations, review benefits, and schedule procedures across departments to ensure seamless patient care.

The role requires a High School Diploma or GED, excellent computer and customer service skills, and familiarity with medical insurance policies. Competitive benefits and a stable work schedule are offered.