Healthcare Scheduling & Referrals Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Flexible Spending Accounts

Retirement plans with employer match

Job summary

Advocate Health is seeking a patient services associate for the 09168 SE Medical Group Division Operations – Central Referrals in Charlotte, NC. The role handles appointment scheduling, registration, and access-related needs, while responding to consumer chat inquiries with professionalism and empathy.

You will facilitate referrals and escalations, help patients navigate complex healthcare systems, and collaborate with Care Management teammates to promote proactive, personalized care.

Qualifications

• Must have a High School Diploma or GED.
• Excellent verbal and written communication skills.
• Basic computer knowledge and ability to use Microsoft Office applications.
• Strong organizational and interpersonal skills.

Responsibilities

• Assist consumers with appointment scheduling, registration, and access-related needs.
• Respond to inbound consumer chat inquiries in a professional, empathetic, and efficient manner.
• Facilitate referrals, transfers, and escalations to specialized teams when necessary.
• Assist consumers in navigating complex healthcare systems and care pathways.
• Communicate and maintain relationships with other Care Management team members to promote proactive patient care.
• Monitor multiple conversations while maintaining accuracy and customer service.
• Maintain productivity, quality, and service-level expectations.
• Adhere to HIPAA, privacy, security, and organizational policies.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Advocate Health is seeking a patient services associate for the 09168 SE Medical Group Division Operations – Central Referrals in Charlotte, NC. The role handles appointment scheduling, registration, and access-related needs, while responding to consumer chat inquiries with professionalism and empathy.

You will facilitate referrals and escalations, help patients navigate complex healthcare systems, and collaborate with Care Management teammates to promote proactive, personalized care.