Care Coordination & Authorization Scheduler

Advocate Health; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

Advocate Health is seeking a Referral Coordinator to manage patient referrals, coordinate with referring and receiving practices, and obtain required authorizations. This role guides patients to appropriate in-network providers and helps them understand insurance coverage and benefits.

The incumbent will coordinate scheduling for procedures and tests, ensure accurate time allocation, and follow up to prevent care gaps. Strong customer service and computer literacy are essential.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules procedures, testing, or services across departments.

Skills

Customer service

Computer literacy

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a Referral Coordinator to manage patient referrals, coordinate with referring and receiving practices, and obtain required authorizations. This role guides patients to appropriate in-network providers and helps them understand insurance coverage and benefits.

The incumbent will coordinate scheduling for procedures and tests, ensure accurate time allocation, and follow up to prevent care gaps. Strong customer service and computer literacy are essential.