Care Coordination Specialist - Patient Scheduling & Support

humana; Kentucky; On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Job summary

CenterWell Home Health is seeking a Patient Services Coordinator in Kentucky to schedule visits and communicate with field staff, patients, and physicians to maintain care coordination. The role also assists with day-to-day office and staff management.

The candidate will manage patient schedules, adjust for sick days, update availability in the worker console, and support weekly case conferences. Strong communication and organizational skills required.

Qualifications

• Must possess excellent communication skills and the ability to interact with a diverse group.
• At least 1 year of home health experience.
• Packet review and QI experience preferred.
• Coding certification is preferred.

Responsibilities

• Manages schedules for all patients.
• Edits schedule for agents calling in sick, ensuring patients are reassigned timely.
• Updates agent unavailability in worker console.
• Initiates infection control forms and coordinates with HRD.
• Back up during lunch and busy times, supports weekly case conferences.
• Maintains hospitalization log and coordinates notes to staff.
• Completes schedules for add-ons and applicable orders including OASIS collection.
• Schedules TIF OASIS collection visits and deletes remaining schedule.
• Reschedules declined or missed visits as appropriate.
• Processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled.
• Runs scheduling reports (Agent Summary, Missed Visits).
• Reviews weekly schedule for productivity/geographic issues and seeks approval.
• Verifies visit paper notes in scheduling console.
• Assists with internal transfer of patients between branches.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Home health experience

QI experience

Coding certification

Education

Coding certification

Job description

CenterWell Home Health is seeking a Patient Services Coordinator in Kentucky to schedule visits and communicate with field staff, patients, and physicians to maintain care coordination. The role also assists with day-to-day office and staff management.

The candidate will manage patient schedules, adjust for sick days, update availability in the worker console, and support weekly case conferences. Strong communication and organizational skills required.